Refund policy

RETURN

After the product is returned, you will receive your refund through a bank account in up to 14 business days.

Refunds will be processed via bank transfer only, regardless of the original payment method.

Kindly provide the following details:

•⁠ ⁠Bank Name

•⁠ ⁠⁠Account Holder Name (Full name)

•⁠ ⁠⁠Bank Account Number (Not the card number)

Note: The refunded amount will be issued excluding the following:

1) The shipping fees paid for delivering the order to your address.

2) The return shipping fees for collecting the item from your address (Unless it’s a defective item).

This specific policy of only transferring money through bank accounts is in compliance with the Egyptian tax authority.

REFUND

After the product is returned, you will receive your refund through the bank account within 7 business days.

Note: The refunded amount will be issued excluding the following:

The shipping fees paid for delivering the order to your address.

The return shipping fees for collecting the item from your address.

Kindly provide the following details:

•⁠ ⁠Bank Name
•⁠ ⁠⁠Account Holder Name
•⁠ ⁠⁠Bank Account Number

EXCHANGES

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for a return, your item must be in the same condition that you received it in, which is unused and in its original packaging.

Note: Shipping fees apply to deliver the exchanged item to your address

DAMAGES AND ISSUES

If you received a defective, damaged, or wrong item:

Please include a picture of the defective item, phone number, and order number.

WARRANTY

All products have a 30-days warranty period that starts with the date of the order delivery.

This warranty covers defects in materials. If your product fails to perform due to manufacturing defects, we will be replacing it free of charge.

In order to report an issue any of our products:

2) Attach a picture of the defective item.

3) Include your order number.

4) Include your phone number.

5) Include the name of the product.

This warranty does not cover damage caused by:

We will not be able to offer any financial compensation for any sort of damages in case of the absence of visual proof.

IMPORTANT NOTES

· To ensure efficient use of our products, please read and follow the user guide.

· By following the user guide, you can ensure you are using the product as intended and avoid misusing it.

· Failure to follow the user guide may result in product malfunction or damage.

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